Kindness First
Be kind to others and yourself. This space is about growth, healing, and positivity.

Mindful Device Use
While we love a good pre-class selfie, Pilates is a time to disconnect. Please keep your devices on silent, including watches, and avoid answering calls or messages during class. If you’re expecting an urgent call, let your instructor know beforehand.

Your Journey, Your Pace
Everyone’s path is unique. Focus on your personal progress and avoid comparing yourself to others.

Cleanliness is Key
After each session, wipe down your equipment and neatly put everything back in its place. This keeps our studio a clean and welcoming environment for all.

Respect and Appreciation
Respect the effort your instructors put into planning your classes. Be considerate of your fellow members’ time and space, allowing Core Pilates Bowral to be a sanctuary from the busyness of life.

Limit Chatter
We love light-hearted banter, but during class, avoid talking over the instructor. Give your full attention to the guidance being provided.

Punctuality Matters
Arrive at least 5 minutes early to settle in and set up your equipment. This helps start the class smoothly and on time.

Handle Equipment with Care
Treat the machines gently. Secure springs and adjust bars softly to maintain the equipment’s longevity.

Inclusive and Welcoming
Core Pilates Bowral is a place for everyone. Discrimination or harassment in any form will not be tolerated. We celebrate each individual’s uniqueness and welcome everyone to feel comfortable in their own skin.

Zero Tolerance for Bullying
We are committed to a safe and supportive environment for all. Bullying, intimidation, or harassment is not acceptable. Report any incidents to hello@corepilatesbowral.com or speak directly with Natalie.

Behavior Policy
Inappropriate, offensive, or illegal behavior directed at staff or members, either on our premises or otherwise, may result in immediate termination of your membership without notice.

We understand that life can be unpredictable, and we appreciate your adherence to our safety and scheduling policies, including our 12-hour cancellation rule. Reservations are required for all classes, and all cancellations or changes must be processed online via our scheduling system or app run by Momence. Cancellations or changes received via email are not valid. If you need assistance, please contact us at hello@corepilatesbowral.com.

• Sessions are not transferrable to another individual and cannot be used by another person. If someone other than the person booked into the class arrives to use the session, they will be asked to create an account and purchase their own sessions.

• Changes to your schedule via text message, email, voicemails, phone calls, or social media will not be accepted. Please do not hesitate to ask for assistance if unsure on how to cancel or reschedule your class prior to class commencement.

• Early Cancellations: Changes or cancellations processed more than 12 hours before your booking are considered early cancellations and will be reimbursed as studio credit.

• Late Cancellations: Changes or cancellations processed within 12 hours of your booking are classified as late cancellations and will not be eligible for a credit.

  • If you're on a membership or intro offer, the fee charged will be $10 for a late cancellation or no-show.

  • If you're on a casual or class pass pack, you will forfeit the class credit.

  • If in relation to an appointment or private session, you will forfeit the credit.

• There may be a time where a class needs to be cancelled or an instructor needs to be changed for a class you might be already booked in to.

  • We will provide as much notice as possible if a class needs to be cancelled

  • Core Pilates Bowral reserves the right to change or substitute an instructor at any time without providing notice.

*Core Pilates Bowral is a small, family-owned business, and we incur losses when you don't show up for a class you've booked. To ensure fairness, we ask you to accept our no-show fee responsibly. If you booked a class and didn’t show up, please understand the impact it has on us.

By participating in any classes, programs, or events at Core Pilates Bowral, you agree to the following terms:

• Physical Condition: You confirm that you are physically fit to participate in Pilates and ballet sessions. You have consulted with a medical professional and received clearance to engage in these activities. It is your responsibility to inform the instructor of any changes in your health or physical condition that may affect your ability to participate safely.

• Assumption of Risks: I understand that participating in Mat Pilates, Reformer Pilates, Wunda Chair, Barre, Ballet, and any other fitness class offered by Core Pilates Bowral, including private training sessions, involves certain risks, including but not limited to muscle soreness, strains, sprains, and the possibility of more serious injuries. I assume all risks associated with participating in these activities.

• Release of Liability: You hereby release and discharge Core Pilates Bowral, its instructors, employees, and affiliates from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, injury, or death that may occur as a result of your participation in Pilates and ballet sessions, including any negligence on the part of the studio or its staff. This includes any injury that may arise while using the equipment provided or while performing any exercise in any of our training classes or sessions.

• Injuries and Medical Conditions: If you have any pre-existing injuries or medical conditions, it is your responsibility to obtain clearance from your doctor before participating in any classes. It is your responsibility to inform the instructor of any conditions that may affect your ability to participate safely. Stop immediately if you feel pain or discomfort during any exercise and seek medical attention if necessary.

• Pregnancy: If you are pregnant, it is your responsibility to obtain clearance from your doctor before participating in any classes. Please inform your instructor of your pregnancy and any related medical considerations so appropriate modifications can be made to your exercise routine.

• Minors: Minors under the age of 16 must be accompanied by an adult at all times. Minors under the age of 13 are not permitted on Core Pilates Bowral's premises, with the exception of Mums and Bubs classes.

• Sock Etiquette: To maintain a hygienic environment, we kindly ask that you wear socks for all classes and appointments. For your safety and to enhance your practice, we recommend grippy socks. If you don't have a pair, don't worry! We have them available for purchase at the studio.

• Arrival Time: To help you get the most out of your session, please aim to arrive at least 5 minutes before your class or appointment. This allows for a smooth check-in process and ensures you're ready to begin on time. Please note that for safety reasons and to avoid disrupting others, we may not be able to admit late arrivals once a class has started.

• Personal Property: Core Pilates Bowral is not responsible for any loss, theft, or damage to personal belongings brought onto the premises.

• Membership and Packages: Memberships and class packages are non-refundable and non-transferable.

• Photography and Videography: By participating in any classes, programs, or events at Core Pilates Bowral, you grant permission for your image and likeness to be used in any photographs or videos taken during the sessions for promotional purposes. This includes but is not limited to use on the studio’s website, social media platforms, and marketing materials.

• Security Camera: A security camera is in use at Core Pilates Bowral for security and insurance purposes only. The footage will not be accessed unless an incident occurs and only by authorised personnel or emergency services.

• Any queries regarding Core Pilates Bowral’s Studio’s Terms and Conditions, please email hello@corepilatesbowral.com

• No Lock-In Memberships
  This membership has no lock-in commitment, allowing you to cancel whenever you need. Memberships will continue with scheduled auto-pays unless cancelled at least 7 days prior by emailing hello@corepilatesbowral.com. You can also pause your membership for as little as 7 days whenever life calls for a break.

• 12-Week Memberships
  12 week membership will have an initial commitment of 12 weeks (3 months) and will automatically renew at the end of each cycle unless cancelled at least 7 days prior by emailing hello@corepilatesbowral.com.

  If you need to cancel before completing the 12-week commitment, 50% of the remaining balance will be required. For example, if you cancel after 10 weeks, you will be charged for one additional week of your membership.

• Price Changes
  Memberships may be subject to price increases, and you will be notified in writing 4 weeks prior to any change.

• Membership Pausing Policy
  All memberships can be paused for as little as 7 days at a time. Please email hello@corepilatesbowral.com with your requested start and return dates at least 7 days before your next renewal to allow for administrative processing. Memberships can be paused for a maximum of 2 months per year from the time your membership begins.

• All payments to Core Pilates Bowral are processed through Momence using Stripe as the secure payment gateway. A processing fee applies to each credit card transaction and is calculated in Australian dollars, automatically added at checkout. For card payments (Visa, Mastercard, AMEX) the fee is 2.75% + A$0.30 per transaction. Payments made via BECS Direct Debit incur no fee. Processing fees may change from time to time, and any updates will always be communicated to clients in advance.

• Payment for weekly memberships are debited from your nominated account every 7 days at the time you initially signed up.